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Call Center Lead Management

Call Center

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Call Center Management

How do you manage your call center?
Do you ever feel like you need to modernize the way you go about your outbound dialing?

Leads are assets. They represent an investment your company has made. They have potential value if managed properly, and are the lifeline of the organization. But so many companies in the industry handle leads haphazardly. LeadPerfection will make sure this never happens again.

One of the most important features of LeadPerfection is the way in which it manages the existing lead pipeline. Every lead in the system is categorized into user-defined “calling queues”, which determine the frequency and priority in which leads will be redialed. This allows your staff to concentrate on the most important leads, but offers the opportunity to continue working leads which have been in the pipeline for a while, assuring that an adequate number of dialing attempts is made before giving up. A simple screen exists where you can quickly see exactly how many leads exist in each category of the total lead pipeline. This helps manage staff and determine the appropriate level of dialing which should be done each day.

LeadPerfection has built-in rules designed to satisfy current Federal Do-Not-Call legislation, whereby you can either subscribe to the Federal lists or simply assume that all prospects are on the list and just follow the various rules for allowable dialing. LeadPerfection also manages callback scheduling, so for cases where a prospect asks to be called back on a specific date and time, this can be easily entered into the system.

A supervisor will determine which staff should be making calls on which queues, so that you could easily specialize staff in certain functions such as “rehash” or “confirmation”. The staff making the calls simply needs to click a “get next to dial” button at any time, which will pop open a new lead on the screen for dialing. There is no need for printing lists of leads and crossing off names as dialing is performed. The system manages the entire process much more efficiently than can be done by hand.

 

WE COME HIGHLY RECOMMENDED

See why the leaders in Home Improvement Choose LeadPerfection

5/5

LeadPerfection is the Home Improvement industry’s all-in-one system for:

Lead Automation:

Put the best leads in front of your call center, automatically

CRM Success:

All of your leads, all in one place, and easily monitored every step of the way

Sales Management:

Get instant, up-to-date insights into sales performance

Proven Growth:

Grow like the best companies in the industry with an intuitive and proven CRM

Seamless Transition to LeadPerfection

When you transition from your current CRM to LeadPerfection our team makes it as seamless and stress free as possible. We know when it takes to make the transition with as little down time on your daily operations. Our experienced team takes the time to train your users to ensure that they hit the ground running with LeadPerfection!

Our Clients:

Step #1

Our team performs a full Migration of your data from your current system and uploads into LeadPerfection.

Step #2

The LeadPerfection Account team trains your team on how to use the system for peak performance.

Step #3

We seamless start the forwarding all leads to LeadPerfection and support your team while they get used to the new system.

Let's Build Something Together!

✓ Automate ✓ Grow ✓ Profit

5.0

5/5

Schedule DEMO NOW!

Get the tools you need to help your business profit & grow!

Schedule Demo Now!