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A. We do more in the way of backups than just about any company we’ve ever come across. First off, we don’t host anything from our corporate headquarters in New York. We only use the top rated data centers across the country, and we have spread our servers across multiple states to avoid any type of outage that would affect a significant portion of our clients. We maintain excess capacity at each site so that, should one data center go down for an extended period, we could shift clients from there to one of the other sites where we host.
We back up each clients’ database each night, and then download a copy of the backup to our corporate office in New York. This is an automated process that happens between 2am and 4am eastern time. We retain each daily for a minimum of one full month. We retain a weekly backup permanently on one of several special archive servers in our office. The backup process is totally automated, and we’ve found that having daily backups have also come in handy in performing analysis for some of our clients in the past.
So we have the live database and a nightly backup at each data center, and daily/weekly backups in New York that go back to the start of each clients’ implementation with us. I don’t think we’ve ever come across a client who had backups anywhere near as thorough when they ran their previous systems on their own hardware on-premesis.
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