Appointment Setting

Do your sales reps complain that they are spending more time driving than selling?One of the most beneficial aspects of LeadPerfection is the way in which it schedules appointments. The system comes with a built-in engine that estimates the driving time from one appointment to the next in order to allow your call center staff to book the most efficient time for a given appointment based on other appointments being run in the given area earlier or later in the day. And just so you know, we are talking about true drive time, taking into consideration road types, bridges, etc. Not just a simple “as-the-crow-flies” calculation.

With a new prospect on the phone, LeadPerfection can search the schedule in an instant, and display all of the upcoming appointments nearest to the new prospect. It will display the estimated drive time in minutes between each existing appointment and the new prospect so that the agent can select the most appropriate timeslot for the new prospect. This can significantly reduce travel time for a companyÕs sales reps and allow more appointments to be run during peak seasons.

LeadPerfection offers about a half dozens ways to view your scheduled appointments. You can view them for one day in detail, for many days in summary, in tabular format or graphically as a function of fulfillment of sales rep requests. Or in the example here, in a monthly calendar layout.

There is also a built-in component for managing the confirmation process, whereby calls to prospects will be made in order to confirm the upcoming appointment a day or two in advance. This ties in directly with LeadPerfectionÕs “Get Next to Dial” feature.